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philodendron brandtianum

Shipping & Returns

 

Shipping 

 

I currently am only shipping orders to the UK. 

 

Your order will be shipped via Royal Mail Tracked 24 and your order will normally arrive the following day after dispatch.

 

I charge £3.50 for standard plant postage and packaging for orders only containing plants, £4.50 for orders containing any extras, £6 for large plants and free delivery for orders over £40. You will receive a tracking number for your order upon dispatch. 

 

All order placed Monday - Thursday will be posted within two working days.

 

Any orders placed Friday - Sunday will be posted the following Monday or Tuesday to avoid the getting held in the post over the weekend. 

 

In the rare circumstance that I have to delay postage due to extreme weather conditions, I will be in touch with the buyer to notify them immediately. 

 

If you would like me to delay your order for any reason, please let me know on same day that the order is placed via email. I am able to hold orders for up to 10 days after the order is placed if requested but due to my limited storage space, I am unable to hold any orders for longer than this period.

Packaging

As part of my pledge to operate my business in the most eco-friendly manner possible, all orders will be shipped using 100% plastic free materials which are either recyclable or compostable! This means that your plant will NOT be packaged in a plastic pot as I already believe that there is already enough plastic in circulation in the world and I encourage you to reuse an old plant pot that you already have if possible. 

 

All plants will be sent bare rooted using sustainable sourced and farmed fresh Welsh sphagnum moss. All cling film used in my packaging in 100% compostable within 3-6 months in the condition of a composter and all cardboard, paper, labels and stickers used are fully recyclable. 

Returns 

Due to the delicate nature of the plants that I sell and the shock that shipping can cause, I sadly cannot accept returns due to a charge of mind or incorrect order placed by the customer. Please make sure that you are fully happy with your order and you fully understand the correct care needed for that plant before placing any orders.

 

For more information,  please see the full Terms & Conditions

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