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Terms & Conditions

Amydrium medium blue form

 

By visiting and/or purchasing from The Botanical Collector, you agree to be bound by the following terms and conditions. These terms and conditions, including the following ‘Service Policy’, ‘Shipping Policy’, ‘Returns Policy’, ‘Returns Policy’ apply to all users who purchase items from The Botanical Collector. 

 

Please make sure that you carefully read and understand the following terms and conditions before placing an order.

 

Service Policy

 

I reserve the right to refuse service to anyone for any reason at any time.

 

My recommended Aftercare page on this site is for guidance only and should be used in accordance with the customer’s own knowledge and experience to ensure the health of their rare houseplant. It is the customer’s responsibility to ensure that they fully understand and can provide the suitable care recommended and needed for any plants purchased. 

 

If any part of the order is damaged or not to the standard expected by the customers, I will only offer appropriate compensation in accordance with the extent of the damage. Compensation can only be offered and arranged if I am contacted by email by the customer within 24 hours of the order’s tracking showing delivery and clear photographs showing the damage must be provided as evidence. 

 

To qualify for compensation due to damages reported within this time frame, the plant must be in its original packaging and must not have been cut in any way or damaged due to rough handing by the customer upon opening the package. 

 

I am not liable for any damages reported exceeding 24 hours after delivery. 

 

I cannot guarantee the survival of the plant once it arrives in the customer’s care and therefore cannot offer any compensation for damages or decline in health of a plant in the care of the customer.

 

I am not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary or more accurate/complete sources of information. Any reliance on the material on this site is at your own risk.

 

Shipping Policy

 

I currently am only shipping orders to the UK. Please do not place any orders with a shipping address outside of the UK as these will be cancelled and refunded immediately. 

 

All order placed Monday - Thursday will be posted within two working days.

 

Any orders placed Friday - Sunday will be posted the following Monday or Tuesday.

 

Please note that I am not responsible and cannot offer compensation for orders lost in the post due to an incorrect postal address or stolen parcel from a designated safe place. 

 

If the customer is not available for the delivery of their order, it is their responsibility to collect or arrange a redelivery as soon as possible to ensure the health of any plants in their order. Any packages held for collection at a post depot are at the buyers own risk and I cannot offer compensation for any plants that are damaged due to postal delays caused by the customer. 

 

Returns Policy

 

Due to the delicate nature of the plants that I sell and the shock that shipping can cause, I cannot accept returns due to a charge of mind or an incorrect order placed by the customer. 

 

Any orders that are returned will not be refunded to the buyer. 

 

Cancellation Policy

 

If you would like to request an order cancellation, please contact me via email at charlotte@thebotanicalcollector.co.uk the same day as the order to guarantee cancellation before despatch. 

 

After this time frame, I cannot guarantee a cancellation and once the order has been despatched, I cannot accept the order to be returned or give a refund for the order. 

 

Upon the cancellation of your order, the total amount including postage costs will be immediately refunded to you via the payment method used to place the order. 

 

Payment and Billing

 

The Botanical Collector accepts all of the following methods of payment: Visa, Mastercard, Discover, American Express and PayPal. 

 

The total will be charged to your card directly after you place an order. 

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